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At XLGastro, we aim to deliver your professional kitchen equipment quickly, safely, and reliably.
All orders are processed during regular business hours, Monday to Friday (excluding public holidays).
Once your order has been confirmed and payment received, it will be prepared for dispatch as soon as possible.
We currently deliver within [your country] and to selected European countries.
If you would like delivery to another location, please contact our customer service team for a custom shipping quote.
Delivery times vary depending on product availability, manufacturer, and destination.
Estimated delivery times are displayed on each product page and confirmed in your order confirmation.
Please note that delivery times are approximate and may be affected by factors beyond our control (e.g. logistics delays or public holidays).
Shipping costs are calculated based on the weight, size, and destination of your order.
You will see the exact shipping costs during checkout before completing your purchase.
For pallet shipments or bulky goods, additional freight charges may apply.
Our team will contact you if extra costs or delivery arrangements are necessary.
Large or heavy items are shipped via freight carrier on pallets to curbside only.
The driver is not responsible for moving goods inside your premises or for unpacking them.
Please ensure that you or an authorized person is available to receive the delivery at the scheduled time.
Smaller products are shipped with trusted parcel carriers such as DPD, DHL, or UPS.
You will receive a tracking number via email as soon as your order has been dispatched.
Please inspect your shipment upon delivery.
If the packaging or goods are damaged, note this clearly on the delivery receipt and notify our customer service team immediately at [your@email.com].
Claims for transport damage must be reported within 24 hours of receipt.
In some cases, your order may be shipped in multiple deliveries depending on stock availability.
If a product is temporarily out of stock, we will notify you with an updated delivery date or suggest an alternative product.
International deliveries may be subject to additional customs duties, import taxes, or fees, which are the responsibility of the buyer.
XLGastro is not responsible for delays caused by customs procedures.
If you have questions about your delivery or would like to arrange special shipping options, please contact our support team:
XLGastro
Email: [your@email.com]
Phone: [your phone number]
Address: [Company Address, City, Country]
