Privacy policy

Privacy Policy

1. Introduction

Welcome to XLGastro. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or contact our team.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller responsible for processing your personal data is:
XLGastro
[Company Address]
[Postal Code, City, Country]
Email: [your@email.com]
Phone: [your phone number]

3. Information We Collect

We may collect and process the following types of personal information:

  • Contact details (name, address, email, phone number)

  • Account information (login details, order history)

  • Payment information (billing address, payment method – processed securely by our payment partners)

  • Technical data (IP address, browser type, device information, and pages visited)

  • Communication data (emails, messages, or support inquiries)

4. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Provide customer service and support

  • Improve our website and shopping experience

  • Send order confirmations, invoices, and important updates

  • Inform you about offers, promotions, or new products (if you have subscribed to our newsletter)

  • Comply with legal obligations

5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • To perform a contract with you (order processing)

  • To comply with legal obligations (e.g., tax laws)

  • Based on your consent (newsletter subscription, marketing)

  • For our legitimate business interests (website improvement, analytics)

6. Data Retention

We store your data only as long as necessary to fulfill the purposes described above or as required by law (e.g., tax documentation).

7. Sharing Your Information

We do not sell your personal data.
However, we may share it with trusted service providers who help us operate our business, including:

  • Payment processors (e.g., PayPal, Stripe)

  • Shipping and logistics partners

  • IT service providers (hosting, email, and analytics)

  • Legal or government authorities, if required by law

All partners process your data securely and in compliance with GDPR.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website performance.
You can manage or disable cookies through your browser settings at any time.

9. Your Rights

Under the GDPR, you have the right to:

  • Access the data we hold about you

  • Request correction of incorrect or incomplete data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to data processing

  • Withdraw consent at any time

  • Data portability (receive your data in a machine-readable format)

To exercise your rights, please contact us at: [your@email.com]

10. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of the last update.

Last updated: June 30, 2026

12. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

XLGastro
Email: [your@email.com]
Address: [Company Address, City, Country]