Refund policy

Is there a statutory right of return for business customers?

When placing an order as a business customer, there is no statutory right of return. In theory, we as the seller are not obliged to take back goods that have been correctly ordered.
However, your satisfaction is very important to us, and we work every day to provide you with an exceptional shopping experience.
For this reason, we offer you the possibility to return items purchased from us in the event of an incorrect order.

I would like to use the return service. How does it work?

We offer you the option to return purchased products within 14 days of receiving the goods, provided the following criteria are met:

  • The return request must be submitted no later than 14 days after receipt of the goods.

  • The goods must be unused and undamaged. If the product consists of several parts, it must be returned in full.

  • The goods must be securely packed in the original shipping packaging or in packaging equivalent to the original (protective foils, packing materials, straps, etc.).

  • The return service can be applied per order up to a maximum net value of €2,500.

  • Custom-made products, items procured specifically on customer request, as well as spare and wear parts, are excluded from the return service. Products in our online catalog are labeled accordingly in their product description.

  • This service applies only to returns of products in their original condition. If your product is defective, this falls under a warranty claim. You can find all information about that [here].

To use the return service, simply fill out our online form.
Log in to your existing customer account and click on the menu item under “Returns & Complaints.”

What do I receive when I return goods?

If you make use of our return service, you will receive a refund for your returned items.

How does the collection of goods work?

If you wish to return pallet goods, we will conveniently arrange the collection for you — only the shipping costs are at your expense.

For parcel shipments, goods will not be collected.
We will send you a return label, which you simply attach visibly to the package. You can then drop it off at any DPD Shop.